Bosch Dishwasher Manual Troubleshooting

User Manual & Troubleshooting Guide

Series 6 & 8 Models

Installation Guide

Tools Needed:

  • Adjustable wrench
  • Level
  • Screwdrivers (flat and Phillips)
  • Pipe wrench
  • Tape measure
  • Pliers

Step-by-Step Installation

  1. Choose Installation Location: Select a location near kitchen plumbing with proper electrical connection on a level floor.
  2. Remove Shipping Materials: Remove all transit bolts and packaging materials from the dishwasher.
  3. Connect Water Supply: Connect hot water supply line to the water inlet valve. Use only new braided stainless steel hoses.
  4. Connect Drain Hose: Route the drain hose into sink drain or garbage disposal with a high loop to prevent backflow.
  5. Electrical Connection: Connect to a properly grounded 120V, 60Hz, dedicated circuit. Do not use an extension cord.
  6. Level the Dishwasher: Adjust the leveling legs to ensure the dishwasher is level from front to back and side to side.
  7. Test Run: Run the dishwasher through a complete cycle to check for leaks and proper operation.
Warning: All installations must be performed by a qualified installer to ensure proper operation and maintain warranty coverage.

Specifications

Model Series SHP878ZD5N / SHP865ZD5N
Type Built-in Dishwasher
Color Stainless Steel / Black
Place Settings 16 Place Settings
Noise Level 42 dB (Extra Quiet)
Control Type Touch Controls with LED Display
Energy Rating A+++ (Most Efficient)
Water Consumption 2.9 Gallons per Cycle
Power Requirements 120V, 60Hz, 15A
Dimensions (HxWxD) 33.875 x 23.5625 x 23.5625 inches
Weight 105 lbs
Drying System Zeolith / CrystalDry Technology

Warranty Information

  • Full Warranty: 2 years parts and labor
  • Motor Warranty: 10 years on EcoSilence Drive Motor
  • Tub Warranty: 10 years on stainless steel tub
  • Additional Coverage: Optional extended warranty available

For warranty service, contact Bosch Customer Service at 1-800-944-2904 or visit Bosch-home.com

Key Features

EcoSilence Drive

Bosch's brushless motor technology provides ultra-quiet operation (42 dB) with enhanced reliability and energy efficiency for years of dependable performance.

Zeolith / CrystalDry Technology

Advanced drying system uses natural minerals to absorb moisture and release heat, providing superior drying results even for plastic items without using extra energy.

InfoLight

Projects a red light onto the floor to indicate the dishwasher is running, making it easy to check cycle status without opening the door.

RackMatic

Third rack with adjustable tines that can be lowered to accommodate taller items, providing maximum loading flexibility and capacity.

Home Connect

Wi-Fi enabled for remote control via smartphone app, allowing you to monitor cycle status, download additional programs, and receive completion alerts.

PerfectDry

Advanced drying system automatically adjusts drying temperature and time based on load size and soil level for optimal drying performance.

Wash Programs Explained

Auto

Automatically detects soil level and adjusts water temperature and cycle time for optimal cleaning

Heavy

Intensive cleaning for pots, pans, and heavily soiled dishes with higher temperature and extended wash time

Normal

Standard cycle for everyday dishes with normal soil level, balanced cleaning and energy use

Eco

Energy-efficient cycle using less water and lower temperature while maintaining excellent cleaning results

Speed60

Quick cycle that washes and dries a full load in just 60 minutes for lightly soiled items

Rinse & Hold

Rinses dishes to prevent drying of food particles until a full load is ready for washing

Troubleshooting

Problem Possible Cause Solution
Dishwasher won't start Power issue, door not closed properly, child lock activated Check power supply, ensure door is latched completely, deactivate child lock
Poor cleaning results Overloading, wrong detergent, incorrect loading, clogged spray arms Reduce load size, use correct detergent, load properly, clean spray arms
Water not draining Drain hose clogged or kinked, drain pump blocked Check drain hose for obstructions or kinks, clean drain pump filter
Leaking water Door not sealed, overfilling, loose connections, damaged door gasket Check door seal, ensure proper detergent amount, check connections, inspect gasket
Unusual noises Foreign objects in pump, spray arm hitting dishes, worn motor bearings Check for foreign objects, rearrange load, contact service if motor noise persists
Dishes not drying Rinse aid empty, wet load program selected, overloaded Refill rinse aid, select drying program, reduce load size
Error codes displayed Various system faults detected Refer to error code section below for specific solutions

Error Codes

  • E09 / E15: Water supply issue - Check water supply and inlet valve
  • E02 / E03: Drain issue - Check drain hose and pump
  • E01: Water leakage detected - Check for leaks and water supply
  • E05 / E07: Heating system issue - Contact service center
  • E21 / E22: Door not closed properly - Ensure door is fully closed
  • E24: Temperature sensor issue - Contact service center
  • E25: Motor control issue - Contact service center

Maintenance Tips

Clean Filter Monthly

Remove and clean the filter assembly to prevent clogs and maintain cleaning performance

Check Spray Arms

Regularly inspect spray arms for clogs and ensure they rotate freely

Use Rinse Aid

Always keep rinse aid filled to ensure proper drying and spot-free results

Clean Door Seal

Wipe door gasket regularly to prevent mold and ensure proper sealing

Manual Downloads

Current Model Manuals

SHP878ZD5N

800 Series with CrystalDry

SHP865ZD5N

800 Series with Home Connect

SHP863ZD5N

800 Series Standard

SHP68CM5N

500 Series with InfoLight

Popular Previous Models

SHEM63W55N

300 Series Stainless

SHEM3AY55N

100 Series White

SHS863WD5N

800 Series Panel Ready

SHPM65Z55N

500 Series with AutoAir

Note: For models not listed here, please visit the Bosch Support Website for complete documentation.