Warranty Coverage
Coverage Periods:
- Full Warranty: 2 years parts and labor
- Motor Warranty: 10 years on EcoSilence Drive Motor
- Stainless Steel Tub: Lifetime warranty
- Additional Coverage: Optional extended warranty available
Warranty Details
- Basic Warranty: 24 months comprehensive coverage for all parts and labor from date of purchase.
- Motor Warranty: 10-year protection for the EcoSilence Drive motor against manufacturing defects.
- Tub Warranty: Lifetime warranty on the stainless steel interior tub against rust and corrosion.
- Proof of Purchase: Keep your original receipt as proof of purchase date for warranty validation.
- Transferability: Warranty is transferable to subsequent owners within the warranty period.
- Service Network: Access to authorized Bosch service centers nationwide.
- Replacement Parts: Genuine Bosch replacement parts used for all repairs.
Terms & Conditions
| Model Series | SMH4HVX31E |
| Product Type | Built-in Dishwasher |
| Warranty Start | Date of original purchase |
| Coverage Area | United States and Canada |
| Service Response | 48-72 hours for service requests |
| Labor Coverage | Included for first 24 months |
| Parts Coverage | Varies by component (see details) |
| Extended Warranty | Available up to 5 additional years |
Warranty Limitations
- Commercial Use: Warranty void if used for commercial purposes
- Proper Installation: Must be installed by qualified professional
- Regular Maintenance: Required to maintain warranty coverage
- Original Parts: Only genuine Bosch parts covered under warranty
For warranty service, contact Bosch Customer Service at 1-800-944-2904 or visit Bosch-home.com
Service Claims Process
Step 1: Problem Identification
Identify the specific issue with your dishwasher and gather model number (SMH4HVX31E) and purchase information.
Step 2: Contact Support
Call Bosch customer service or use the online service request form to initiate a warranty claim.
Step 3: Service Scheduling
Schedule an appointment with an authorized Bosch service technician in your area.
Step 4: Technician Visit
Service technician will diagnose and repair the issue using genuine Bosch parts.
Step 5: Documentation
Receive service documentation and updated warranty information if applicable.
Step 6: Follow-up
Bosch customer service may contact you to ensure satisfaction with the repair.
Required Information for Service
Model Number
SMH4HVX31E (located on door edge)
Serial Number
Found on the rating plate inside door
Purchase Date
Original sales receipt required
Contact Information
Current phone number and address
Problem Description
Detailed explanation of the issue
Error Codes
Any displayed error codes or lights
Warranty Exclusions
| Exclusion Category | Description | Notes |
|---|---|---|
| Improper Installation | Damage due to incorrect installation | Must be installed by qualified professional |
| Commercial Use | Use in rental properties or businesses | Warranty void for commercial applications |
| Normal Wear & Tear | Racks, filters, interior components | Regular maintenance items excluded |
| Cosmetic Damage | Scratches, dents, discoloration | Not covered unless affecting operation |
| Power Surges | Lightning strikes, electrical issues | Requires separate protection plan |
| Unauthorized Repairs | Repairs by non-authorized technicians | Voids remaining warranty coverage |
Common Non-Covered Items
- Rack Rollers: Considered normal wear items
- Filter Assemblies: Routine maintenance components
- Interior Lights: Bulb replacement not covered
- Door Seals: Wear and tear exclusion applies
- Control Panels: Damage from misuse not covered
- Exterior Finishes: Cosmetic damage exclusion
Document Downloads
Warranty Documents
SMH4HVX31E
Full Warranty Document
SMH4HVX31E
Extended Warranty Options
SMH4HVX31E
Service Network Directory
SMH4HVX31E
Warranty Registration Form
Related Models
SMH4HVX25E
Similar Series Dishwasher
SMH4HVX35E
Premium Series Dishwasher
SMH4HVX45E
Advanced Series Dishwasher
SMH4HVX55E
Professional Series Dishwasher